Section 1 — Parties, definitions, acceptance
1.1 Provider. The platform "Pontivus Legal" is operated by Polar Bear IT Services Co., Ltd, a company organised under the laws of the Kingdom of Thailand, registered office at 182/8 Ramkhamhaeng 110 Saphansung Saphansung Bangkok 10240 ("Pontivus", "we", "us").
1.2 Customer. A "Customer" is the legal entity that contracts with Pontivus for use of the platform, or the natural person who creates a free / trial account in their own capacity. "You" means the Customer.
1.3 User. A "User" is a natural person who accesses the platform under the Customer's workspace.
1.4 Platform / Plan. The "Platform" is the Pontivus Legal web application including AI-assisted features. A "Plan" is a subscription tier (Trial, Pro, Enterprise) defining entitlements and applicable Plan Addenda.
1.5 Acceptance. These Terms take effect when the workspace administrator acknowledges them at first login and, for each subsequent User, when that User completes the first-login acknowledgement under their own account. Continued use constitutes continued acceptance of the most recent acknowledged version.
Section 2 — Eligibility and age
2.1 Age. Use of the Platform requires the User to be at least 20 years of age (Section 19, Civil and Commercial Code).
2.2 Professional-use scope. The Platform is designed for legal professionals, in-house counsel, contract administrators, and business users handling commercial contracts in a professional capacity. Pontivus does not market the Platform to consumers.
2.3 Authority. The individual accepting these Terms on behalf of a legal-entity Customer warrants that they have authority to bind that entity.
Section 3 — The service
3.1 What we provide. Software-as-a-service tooling for review, drafting, comparison, and structured analysis of legal contracts, including AI-assisted features that transmit contract content to third-party LLM providers for analysis.
3.2 What we do not provide. Pontivus is not a law firm and does not provide legal advice. Output produced by the Platform is informational only and is not a substitute for advice from a qualified lawyer. The Customer is responsible for any decision based on Platform output.
3.3 AI sub-processors. Currently OpenAI, LLC and xAI Corp., both in the United States. The Privacy Notice and Customer DPA describe the safeguards: contractual no-training commitments, stateless API integration, and a 30-day abuse-monitoring retention window operated by each provider as a residual cross-border safeguard.
3.4 Workspace-level AI routing. Workspace administrators may configure which AI sub-processor receives contract content (OpenAI only, xAI only, or either).
Section 4 — Account responsibility and acceptable use
4.1 Credentials. The Customer is responsible for safeguarding User credentials and must notify security@pontivus.com promptly of any suspected compromise.
4.2 Authorised users only. No sharing of credentials. Each User must have their own account.
4.3 Permitted use. The Platform may be used for the Customer's internal contract-management activities and for professional services rendered to the Customer's own clients. Resale or sub-licensing requires a separate written agreement.
4.4 Prohibited use. The Customer will not, and will not permit any User to: (a) reverse engineer the Platform; (b) circumvent usage limits or security controls; (c) upload content for which the Customer lacks a lawful basis; (d) upload content to train the Customer's own AI models; (e) use the Platform to build a competing product; (f) use the Platform in violation of Thai law, applicable law, or export-control regimes; (g) submit malware or disruptive material; (h) use the Platform for activity requiring a regulated licence the Customer does not hold.
4.5 Suspension for misuse. Pontivus may suspend a User or workspace immediately, without prior notice, where continued access would violate clause 4.4, put other customers' data at risk, or place Pontivus in breach of law or sub-processor obligations.
Section 5 — AI usage limits and content responsibility
5.1 Plan-level limits. Each Plan defines limits on AI-assisted operations.
5.2 Content warranty. The Customer warrants having the right to upload, process, and have analysed every document and every category of personal data therein, and having provided any notice and obtained any consent required by applicable law (including PDPA) — especially the explicit consent required by PDPA s.26 for sensitive personal data.
5.3 Output use. The Customer is responsible for verifying AI-generated output before relying on it for external purposes. Pontivus does not warrant that AI-generated output is correct, complete, or fit for any particular legal purpose.
Section 6 — Intellectual property
6.1 Pontivus IP. Pontivus and its licensors retain all rights in the Platform.
6.2 Customer content. The Customer retains all rights in uploaded documents. The Customer grants Pontivus a non-exclusive, worldwide, royalty-free licence to host, transmit, process, and analyse Customer content solely for the purpose of providing the Platform.
6.3 Output. Subject to clause 6.1, Pontivus assigns to the Customer all rights in AI-generated output produced specifically in response to the Customer's contract content. Pontivus retains the right to use de-identified, aggregated usage statistics for internal product improvement. Pontivus does not use Customer content to train any AI model, and Pontivus's AI sub-processors are contractually prohibited from doing so (see Customer DPA §6.3).
6.4 Feedback. Voluntary feedback may be used without restriction or compensation.
Section 7 — Fees, taxes, and term
7.1 Fees are specified in the order form, Plan description, or published price list. Free and trial Plans are at no charge and may be modified or discontinued at Pontivus's discretion.
7.2 Taxes. Fees are exclusive of VAT, withholding tax, or other taxes except where Pontivus is required to collect.
7.3 Term. Applies for the duration of the active subscription including any trial period.
7.4 No refunds except where required by applicable consumer-protection law (which generally does not apply to professional B2B use under clause 2.2).
Section 8 — Warranties and disclaimers
8.1 Mutual warranties. Each party warrants corporate authority to enter into these Terms.
8.2 Service warranty. Pontivus will provide the Platform in a professional and workmanlike manner, in substantial conformance with the documentation. Pontivus does not warrant uninterrupted or error-free operation, defect-correction timelines, or AI output accuracy.
8.3 Disclaimer. Except as expressly stated in 8.2, the Platform is provided "as is" and Pontivus disclaims all other warranties to the maximum extent permitted by applicable law.
Section 9 — Termination
9.1 For cause. Either party may terminate on 30 days' written notice for an uncured material breach, or immediately for insolvency.
9.2 For convenience by Pontivus. Pontivus may terminate trial and free Plans on 30 days' notice.
9.3 By the Customer. The Customer may cancel at any time via the procedure in the order form / workspace administration UI; fees for the then-current billing period are not refundable.
9.4 Effect. Customer access ceases; data return and deletion follow Customer DPA Section 12 and the Privacy Notice retention table.
Section 10 — Limitation of liability
10.1 Excluded damages. Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or business opportunity.
10.2 Liability cap. Each party's aggregate liability is limited to the fees paid by the Customer in the 12 months preceding the event. For free and trial Plans, the cap is THB 5,000 (or local equivalent).
10.3 Carve-outs. Exclusions / caps do not apply to: indemnification obligations under a Plan Addendum; breach of confidentiality; the Customer's payment obligations; liability that cannot be excluded under Thai law (e.g., fraud or wilful misconduct).
Section 11 — Confidentiality
11.1 Definition. Customer content uploaded to the Platform is Confidential Information of the Customer.
11.2 Obligations. Each party will use Confidential Information only to perform under these Terms; protect it using at least the same degree of care as its own Confidential Information of like importance (and no less than reasonable care); and not disclose to third parties except to employees / contractors / sub-processors bound by no less restrictive confidentiality obligations.
11.3 Compelled disclosure. Prompt notice and reasonable cooperation to the other party, to the extent legally permitted.
Section 12 — Governing law and dispute resolution
12.1 Governing law. Laws of the Kingdom of Thailand, excluding conflict-of-laws principles and the UN Convention on Contracts for the International Sale of Goods.
12.2 Forum. Courts of Bangkok, Thailand have exclusive jurisdiction, subject to clause 12.3.
12.3 Enterprise arbitration option. A Plan Addendum may substitute arbitration.
12.4 PDPA disputes. Nothing here limits a data subject's right to complain to the PDPC under s.73.
Section 13 — Changes
13.1 Material changes take effect 30 days after publication; acceptance of the new version is required at next login.
13.2 Non-material corrections take effect on publication without re-acceptance.
Section 14 — Miscellaneous
14.1 Notices to Pontivus: legal@pontivus.com + the registered office. To the Customer: the email on file with the workspace administrator account.
14.2 Assignment. The Customer may not assign without consent. Pontivus may assign on merger, acquisition, or sale of substantially all assets.
14.3 Entire agreement. These Terms + Privacy Notice + Customer DPA + order form + any Plan Addendum constitute the entire agreement.
14.4 Severability. If any provision is unenforceable, the remainder remains in effect.
14.5 No waiver. Failure to enforce a right is not a waiver.
14.6 Force majeure excuses non-payment performance for events beyond reasonable control.